Q: What is your return & exchange policy?
A: We offer a 100% Satisfaction Guarantee on all orders. If your order does not exceed your highest expectations, we will refund the amount for all unused, unopened merchandise, excluding shipping fees. Refund requests must be made within 30 days from the receipt of merchandise. Refunds are made in the original form of payment and are issued to the person documented on the original order as the "Bill To" Customer.
If you wish to return your order, please email us at firstname.lastname@example.org with the subject line "RETURN" and indicate your Order # in the contents of the message.
Refunds are made in the original form of payment and are issued to the person documented on the original order as the "Bill To" Customer.
** All lashes purchased during a sale or promotion are a FINALE SALE. No returns or exchanges will be accepted.
** Used, gently tested and/or opened items will NOT be eligible for a return or exchange under any circumstances due to hygiene purposes.